Wipro Inviting Fresher Drive | For IT Service Desk

Wipro Inviting Fresher Drive:- Wipro Hiring freshers for IT Service Desk Fresher and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below. (Wipro Inviting Fresher Drive)

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Wipro Off Campus Drive 2023:-

Company Name	Wipro
Job Role	IT Service Desk
Qualification	Any Graduation
Branch	Any Branches
Batch	2017, 2018, 2019, 2020, 2021, 2022
Salary	INR 3.6 LPA*
Experience	Fresher
Location	Pune, India

Responsibilities For Candidates:-

Opens, logs, prioritizes, assigns, and closes calls logged. Asks the End User for all relevant information concerning the call made or issue reported. Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution. Routes the enquiries to Resolver Groups as appropriate. (Wipro Inviting Fresher Drive)

Re-routes misdirected calls. Escalates tickets which have not been resolved by SD. Provides status and updates on tickets to authorized users. Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction. Team player and quick learner, Good Communication- Verbal and Non Verbal skills, Multi-Tasking, Collaborative working, Candidate should have excellent communication. (ENGLISH), Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs

Wipro Is Hiring For Test Engineer:- Click Here

Selection Process For Drive:-

Online Application Submission
Online Test- Aptitude Test, Technical Test
Interview
Selection

Check All Campus Drive & Apply:- Click Here

About Wipro:-

Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents.